Ezweni lanamuhla, cishe uzwa izingane eziningi zithi, "Nginike lokho!" futhi "Ngifuna manje!" ngokuvame kakhulu ukuthi uzobazwa bethi, "sicela," futhi "ngiyabonga." Ngokudabukisayo, ngezinye izikhathi uzizwa sengathi iningi lezwe likhohliwe ukufundisa izingane izindlela eziyisisekelo.
Kodwa, ngenxa yokuthi izingane eziningi azikho imikhuba eyisisekelo, lokho akusho ukuthi akufanele ufundise ingane yakho isisekelo sokuziphatha.
Ingane enomkhuba omuhle ingase ihlonishwe othisha nabanye abazali kuzo zonke izizathu ezifanele. Siza ingane yakho ukuba ihloniphe imikhuba eyisisekelo ngalezi zindlela zokuziphatha:
1. Dumisa iNdodana Yakho Yokusebenzisa Imikhuba
Nikeza impendulo enhle noma nini lapho ubamba ingane yakho usebenzisa imikhuba emihle. Kubantwana abancane, lokhu kungase kusho ukuthi, "Umsebenzi omkhulu ukukhumbula ukuthi 'ngiyabonga.'" Kwabaningi, impendulo enhle ingabandakanya ukudumisa ngokubeka ifoni ngenkathi etafuleni lokudla noma ukuthungatha izandla uma ubingelela umuntu omusha.
Uma unomntwana omncane, faka udumo ngokushesha. Yisho, "Wenza umsebenzi omuhle ukubonga uMalume ngalesi sipho." Ungamkhohlisi ingane ngokumdumisa phambi kwabanye abantu. Esikhundleni salokho, ube nengxoxo yangasese mayelana nokuthi uyakwazisa kanjani ukuthi uziphatha ngokuzithoba izivakashi ekuhlanganiseni komndeni noma ukunikeza impendulo enhle ngendlela abhekana ngayo nokuxhumana nomabhalane wesitolo.
2. Indlela yokuziphatha ye-Polite
Indlela engcono kakhulu yokufundisa amakhono amasha ukuba isibonelo esihle. Lapho ingane yakho ikubona ukhuluma ngokuzithoba kwabanye futhi usebenzise imikhuba yakho, uzokhipha lokho. Qaphela ukuthi uxhumana kanjani nomngane wakho womshado noma amalungu omndeni oseduze ngoba ngezinye izikhathi kulula ukukhohlwa ukusebenzisa imikhuba lapho sizizwa sikhululekile nabantu.
Thumela amanothi okubonga, uziphathe ngokuzithoba kubantu abasebenzisa imboni yesevisi, futhi usebenzise imikhuba yakho lapho ukhuluma efonini ngoba izingane zihlale zilalele futhi zibukela.
Futhi uqaphele ukuthi ungabhekana kanjani nezimo lapho ucasukile. Uma uthukuthele othile, ingabe uvame ukuphakamisa izwi lakho? Ingabe usebenzisa amagama anonya uma ucabanga ukuthi othile ukuphathe kabi? Umlayezo wakho mayelana nokubaluleka kokusebenzisa imikhuba ngeke uzwakale uma ungafanisi ukuthi uziphathe kanjani ngenhlonipho nangenhlonipho.
3. Izimo ze-Role Play Specific Situations
Ukudlala indima kusiza izingane ukuba zenze amakhono amasha. Ukudlala indima kungaba ithuluzi eliwusizo kakhulu uma ungena esimweni esisha. Uma uneminyaka engu-5 ubudala umemezele abangani emnyangweni wakhe wokuzalwa, indima yokusebenzisa indlela yokuziphatha ngenkathi uvula izipho. Msize asebenzise indlela yokubonga ngayo abantu ngesipho sakhe nokuthi angasabela kanjani uma evula isipho angathandanga ngokukhethekile.
Hlala phansi nengane yakho bese uthi, "Ungenzenjani uma ..." bese ubona ukuthi uzothini. Zenza sengathi ungumngane noma omunye umuntu omdala futhi ubone ukuthi ingane yakho isabela kanjani ezimweni ezithile. Bese unikeza impendulo futhi usize ingane yakho ithole indlela yokuziphatha ngokuhlonipha nangenhlonipho ezimweni ezehlukene.
4. Nikeza incazelo emfushane
Izingane zingase zikhumbule imikhuba yazo kanye nemithetho ekhethekile yokuziphatha lapho unikeza incazelo emfushane ngokuthi kungani ukuziphatha okuthile kubhekwa njengento engenangqondo noma ehlambalaza. Gwema ukufundisa noma ukutshela izinkulumo ezinde. Esikhundleni salokho, mane nje uchaze ukuthi kungani ukuziphatha okuthile okungase kungabi nakwaziswa.
Uma ingane yakho ihlafuna ngomlomo wayo ivulekile, uthi, "Abantu abafuni ukubona ukudla emlonyeni wakho lapho bezama ukudla." Uma wenza into enkulu ngakho, ungahle ukhuthaze ukuziphatha ukuqhubeka. Kodwa, uma ungakwazi nje ukusho isizathu ngesimo esizolile futhi esibucayi, singaba yisikhumbuzo kumntanakho mayelana nokuthi kungani abanye abantu bengakwazanga lokho akwenzayo.
5. Gcina Ukulindela Kwakho Isikhathi Esifanele
Qinisekisa ukuthi okulindelekile kufanele iminyaka yobudala nengane yentuthuko yakho. Uma unomntwana osemncane, qala ukusebenzisana nezinto eziyisisekelo zokuthi "sicela," "ngiyabonga," futhi "uxolise." Ngesikhathi ingane yakho isencane, kufanele ugxile emakhono ethuthukile afana ne-etiquette yefoni nokuningi okuyinkimbinkimbi amakhono okuxhumana.
Ngezinye izikhathi kuyasiza ukugxila endaweni eyodwa ngesikhathi - njengemikhuba eyisisekelo yamathebula - ngaphambi kokuthuthela kwamanye amakhono. Uma unika ingane yakho okuningi ukuthi ufunde ngesikhathi esisodwa angase adikibale. Kuvamile namakhono angaphambilini ukuthi ubuyekezwe ngezikhathi ezithile ukuqinisekisa ukuthi ingane yakho iyakhumbula ukuyisebenzisa.